In a press release dated June 7, 2016, Securus Technologies began a program of self-policing the prison communication industry. Securus, Global Tel-Link (GTL), and other providers have been criticized for exorbitant pricing policies. This first accusation of wrongdoing by GTL was published, and Securus promises to continue this self-policing policy.
Securus and their CEO, Richard Smith, are endeavoring to present a new and better image of their services.
The company is located in Dallas, Texas and has a reported 2600 contracts with prison facilities in the United States of America. Securus employs more than 1000 workers in its for-profit business operation.
While many customers of Securus and others serving the prison population complain that the rates are too high, they overlook the bigger picture. This type of communication has been a boon for prison officials, family and friends, and the prisoners themselves. It is no longer necessary for the family to spend hundreds of dollars in traveling to distant facilities where overnight stays are required because of the long distances. Now when the prison staff makes the system available to the inmates, the vital communication link between those disconnected by prison walls and razor wire can take place. The costs of this specially monitored and recorded communication system can not be compared to normal cell phone charges. There is much more to the use of the system. Considerations must be made for the time spent by administrators and prison staff for delivering the items needed for communication to the prisoner, as well as the maintenance and storage of the units. For elderly close members of the family, the savings in time and money far outweigh the costs.
Learn more about Securus Technologies at Wikipedia.